How to Find Doc ID

This article includes instructions on how to retrieve the Doc ID for devices, Rule ID for rules, and Dashboard ID for dashboards.

Thing / Device

If you've been asked by support for the "Doc ID" of a device, follow the steps below:

  1. Open your SharpTools.io User Page
  2. Tap the `...` next to the location in question
  3. Scroll down and tap on your desired device
  4. Flip the Advanced toggle in the top-right
  5. Copy the value from the "Doc ID" field and share it with support

Rule

If you've been asked to share the Rule ID for troubleshooting, you can either:

  • Open the rule for editing in your browser and send the full URL of the rule to support
  • Open the logs for the rule and then copy the Rule ID displayed at the top

Dashboard

You can open your dashboard within a browser, then send the full URL displayed in your browser to support. 

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