How to Find Doc ID
This article includes instructions on how to retrieve the Doc ID for devices, Rule ID for rules, and Dashboard ID for dashboards.
Thing / Device
If you've been asked by support for the "Doc ID" of a device, follow the steps below:
- Open your SharpTools.io User Page
- Tap the `...` next to the location in question
- Scroll down and tap on your desired device
- Flip the Advanced toggle in the top-right
- Copy the value from the "Doc ID" field and share it with support
Rule
If you've been asked to share the Rule ID for troubleshooting, you can either:
- Open the rule for editing in your browser and send the full URL of the rule to support
- Open the logs for the rule and then copy the Rule ID displayed at the top
Dashboard
You can open your dashboard within a browser, then send the full URL displayed in your browser to support.